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H-E-B and USAA lead way in donating to CPS Energy’s Residential Energy Assistance Partnership with a combined $650,000

November 3, 2022 (SAN ANTONIO)CPS Energy customers receiving a credit from the City of San Antonio can now opt out and donate the credit to help neighbors in need, and H-E-B and USAA are leading the way. H-E-B and USAA are opting out of credits due to their companies of $530,932 and $119,295, respectively, choosing instead to donate the credits to the Residential Energy Assistance Partnership (REAP).

“We want to thank H-E-B and USAA for their leadership in being the first companies to commit to donating their bill credits to REAP. Their support will help our shared customers and families in need. We continue to stand ready to help our customers through their challenging times and encourage anyone in need to submit applications to REAP. We will work with any qualifying residential customer to apply the additional assistance from the City credits to their accounts,” said DeAnna Hardwick, CPS Energy’s executive vice president of customer strategy.

“Giving back to the communities we serve is our greatest responsibility. Along with CPS Energy and the City of San Antonio, we are working towards making sure people are at the heart of everything we do,” said George Presses, H-E-B’s vice president of energy.

“USAA remains committed to serving the San Antonio community as we have been for the last 100 years,” said Scott Syamken, USAA’s vice president of corporate real estate and workplace services. “We know people are feeling the effects of inflation in their everyday lives, and supporting local residents in need with this credit is just one of the many ways USAA hopes to continue positively impacting our local community here in Military City, U.S.A.”

“I am grateful for the generous, community-minded approach that these major companies have exhibited by opting out of their credits and directing the funds to San Antonio residents who need help paying their utility bills. Our city is blessed to have such great corporate citizens,” said Mayor Ron Nirenberg.

“The City’s budget prioritized investing in our residents through energy credits, property tax relief and investment in key services that our residents expect and depend on. Thanks to the community-first mindset of our homegrown companies H-E-B and USAA, many more residents will receive assistance with their energy bills,” said City Manager Erik Walsh.

Other customers who want to opt out can complete a form available on CPS Energy’s website, visit a CPS Energy customer service center or call (210) 353-2222. The opportunity is available to customers who do not have a past due balance. Customers can help neighbors in need by selecting one of two options through REAP: 1) direct bill payment assistance; or 2) home weatherization, to include minor repairs.

The credit from the City of San Antonio is a result of recent action by the City Council. High natural gas prices, combined with the second hottest summer on record, resulted in extraordinary customer bills and revenues to the City that exceeded normal expectations. In recognition of the unusual additional revenues, City Council approved returning $50 million back to CPS Energy customers as part of the City’s Fiscal Year 2023 adopted budget. Customers will not need to do anything to receive the credit.

On December bills, all active CPS Energy electric customers will receive direct credits based, in part, on their July 2022 electric usage. In total, customers will receive $42.5 million which will be fairly credited to all CPS Energy electric customers in the same way it was collected with the average residential customer receiving a $29 credit. Customers choosing to opt out of receiving the credit must do so by January 15, 2023.

Residential customers who want to know the range of their credit can log into Manage My Account online by mobile phone or PC and view their July bill. The range of a customer’s credit will be based on their July electric usage in kilowatt hours (kWh) as shown below:

  • Up to 1,000 kWh, credit up to $18
  • 1,000 – 2,000 kWh, credit $18 – 36
  • 2,001 – 4,000 kWh, credit $36 – 72

In approving the budget, City Council directed $7.5 million to REAP to help low-income customers with bill payment assistance. CPS Energy is also contributing a total of $3 million to REAP.

For more information, details on REAP participation and eligibility, and frequently asked questions, visit City Credit for CPS Energy Customers at


About CPS Energy

Established in 1860, CPS Energy is the nation’s largest public power, natural gas, and electric company, providing safe, reliable, and competitively-priced service to more than 907,526 electric and 373,998 natural gas customers in San Antonio and portions of seven adjoining counties. Our customers’ combined energy bills rank among the lowest of the nation’s 20 largest cities – while generating $8 billion in revenue for the City of San Antonio for 80 years. As a trusted and strong community partner, we continuously focus on job creation, economic development, and educational investment. We are powered by our skilled workforce, whose commitment to the community is demonstrated through our employees’ volunteerism in giving back to our city and programs aimed at bringing value to our customers. CPS Energy is among the top public power wind energy buyers in the nation and number one in Texas for solar generation.

City of San Antonio – Vibrant & Thriving  

San Antonio is a vibrant city with a thriving economy, deep cultural heritage and communities that are compassionate, inclusive and proudly diverse. It is the seventh largest city in the United States and one of the strongest fiscally managed cities in the country, nurturing entrepreneurship, encouraging investment and funding infrastructure. The City fosters partnership and growth opportunities in aerospace, bioscience, cybersecurity, green technologies, healthcare, and information technology. San Antonio’s famed Riverwalk and Alamo are the top tourist attractions in Texas, and its historic missions are a designated World Heritage Site – the first and only in Texas. Proudly called Military City, USA®, San Antonio is home to one of the largest populations of active duty military and veterans, as well as mission-critical commands, including military medicine, cybersecurity, pilot training and basic training. For more information, visit and follow @COSAGov on social.  

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