News Releases


Imposters threaten disconnection of CPS Energy customers

December 22, 2022 (SAN ANTONIO) – CPS Energy is warning customers of a scam in which imposters are threatening disconnection of service. As a reminder, CPS Energy does not disconnect customers the day before and after a holiday or in severe weather, such as the below freezing temperature moving into the service area today and continuing into the weekend.

Scams frequently occur during the holiday season or severe weather which could result in outages. Customers are reminded to be cautious and take action only by the standard ways of doing business with CPS Energy. The various ways CPS Energy accepts payment can be found here. Tips, such as what to do if you encounter a scammer or how to report scams, can be found on the CPS Energy website here.

Stay informed. Follow CPS Energy’s Facebookand Twitter sites for status updates.


About CPS Energy

Established in 1860, CPS Energy is the nation’s largest public power, natural gas, and electric company, providing safe, reliable, and competitively-priced service to more than 907,526 electric and 373,998 natural gas customers in San Antonio and portions of seven adjoining counties. Our customers’ combined energy bills rank among the lowest of the nation’s 20 largest cities – while generating $9 billion in revenue for the City of San Antonio for 80 years. As a trusted and strong community partner, we continuously focus on job creation, economic development, and educational investment. We are powered by our skilled workforce, whose commitment to the community is demonstrated through our employees’ volunteerism in giving back to our city and programs aimed at bringing value to our customers. CPS Energy is among the top public power wind energy buyers in the nation and number one in Texas for solar generation.


  • Just received a call from a ghosted number. Shows the CPS energy phone number on my caller ID. They said I had thirty minutes to pay $350 or they were going to cut my power.

    • Hi Diana. We are sorry you had that experience. Please note that CPS Energy will NOT call and demand payment from customers. We will call with payment reminders, but will never demand payment. In cases like that, please feel free to report them to our customer service line at 210-353-2222. Thank you for your comment!


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