News Releases

System upgrade over weekend, offices closed, online services and more unavailable

To meet the changing needs of CPS Energy’s customers, an extensive system upgrade will be conducted to our customer service systems that will improve functionality and performance.

As part of the system upgrade CPS Energy’s customer service centers, call center, online services and payment locations will not be available beginning from 8 p.m., Friday, December 15 through 7 a.m., Monday, December 18.

However, as CPS Energy upgrades its system, customers’ safety remains our highest priority. Our customer service department will be available to process emergency and outage calls relating to natural gas or electric services only.

To report a natural gas or electric emergency please call: 210-353-HELP (4357) or 1-800-870-1006.

Customer service centers will resume regular hours at 7:45 a.m. on Monday, December 18.

Thank you for understanding this important process to better serve customers.

CPS Energy is celebrating its 75th year of City of San Antonio ownership. Established in 1860, we are the nation’s largest municipally owned natural gas and electric company, providing safe and affordable service to 804,000 electric and 343,000 natural gas customers in Greater San Antonio. With our AA+ credit rating, one of the best in the industry, we offer best in class reliability and some of the lowest rates among the top 10 largest U.S. cities. We recognize our role as a community partner and are continuously focused on job creation, economic development and educational investment. Powered by our people, our investment in the community is demonstrated through our employees’ generosity in giving $1.1 million to United Way. We are also committed to investing in clean energy. CPS Energy is among the top public power wind energy buyers in the nation and number one in Texas for solar generation. For more information, visit




Albert was part of the Corporate Communications team at CPS Energy.

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