News Releases


CPS Energy crews are responding to power outages throughout our service area. Damaging straight-line winds with heavy rain, hail and lightning strikes have affected power going to more than 52,000 customers before 6:15 p.m. on Thursday, June 06. The utility actively monitors weather conditions and crews were ready to respond to our community as the storms rolled in during the afternoon and early evening.  

“CPS Energy crews are working diligently to restore power for our customers this evening,” said Rudy Garza, Senior Vice President of Distribution Services & Operations for CPS Energy. “Strong winds backed by rainfall could impact our crews’ mobility and we are working safely to restore power to those impacted. We will continue to monitor the weather as storms hover over our service area.”

The combination of strong winds, in addition to rain and lightning contribute to multiple challenges to ensuring reliable service to the utility’s customers. Strong winds caused tree limbs to hit or fall on power lines, or power lines can come into contact with other power lines. Lightning can strike transformers, utility poles, high lines or other equipment. All may result in a power outage.

Crews have to be careful with flooded areas and traffic, and they’re susceptible to the same restrictions as any other driver in San Antonio. Access to certain areas can be cumbersome due to fallen trees and other obstructions. For a complete map of current outages (remember to refresh for the latest updates) or answers to frequently asked questions, please click here.

Thunderstorms are frequent this time of year, and CPS Energy offers the following tips:

  • Report your outage online with your smart phone or tablet, on Manage My Account or by calling (210) 353-HELP (4357). 
  • Be prepared. Keep cell phones, flashlights, batteries and other important items available for an unexpected power outage. 
  • Stay informed. Check our outage map and refresh for current outage updates. Also, follow our Facebook and Twitter sites for status updates. If possible, seek local TV or radio station weather reports. 
  • Stay away from downed power lines and report them to CPS Energy. Do NOT attempt to move or drive over the lines. Even in an outage, power lines may still have electricity running through them. 
  • If your home or business is flooded, never enter standing water unless you’re absolutely sure the main power has been shut off.
  • Unplug electrical equipment such as stereos, TVs and computer equipment to help protect them from power surges during power restoration. 
  • Keep the refrigerator door closed as much as possible. Refrigerated food should be safe for up to 4 hours. 
  • If it looks like the power outage will be for more than 2-4 hours, pack perishable items (meat, poultry, fish, eggs, dairy products and leftovers) into a cooler surrounded by ice. 
  • Discard any perishable foods that have been above 40 °F for more than 2 hours. Visit the U.S. Food & Drug Administration website to learn how to keep food safe at
  • If your neighbors have power and you do not, check your breakers. 
    • Keep in mind that tripped breakers account for about 15% of our service calls.
  • Motorists are asked to slow their speed and use caution through the affected areas when utility crews are out restoring power.

For additional safety tips, please visit and search safety.


About CPS Energy

Established in 1860, CPS Energy is the nation’s largest public power, natural gas and electric company, providing safe, reliable, and competitively-priced service to 821,675 electric and 347,400 natural gas customers in San Antonio and portions of seven adjoining counties. Our customers’ combined energy bills rank among the lowest of the nation’s 20 largest cities – while generating $7 billion in revenue for the City of San Antonio for more than seven decades. As a trusted and strong Community partner, we continuously focus on job creation, economic development and educational investment. True to our People First philosophy, we are powered by our skilled workforce, whose commitment to the community is demonstrated through our employees’ volunteerism in giving back to our city and programs aimed at bringing value to our customers. CPS Energy is among the top public power wind energy buyers in the nation and number one in Texas for solar generation.

Leave a Reply

Your email address will not be published. Required fields are marked *