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CPS Energy enrolls 6,500 seniors in late fee waiver program

CPS Energy enrolled nearly 6,500 low-income seniors in a new late fee waiver program, the latest of ten existing customer assistance programs. The Residential Senior Citizen Late Payment waiver, which went into effect Feb. 1, is open to customers who fit the following criteria:

  • 60 years of age or older
  • Income at or below 125% of the federal poverty level
  • Account holder (utility bill is in his or her name)

Seniors currently enrolled in the following programs were automatically enrolled because they match the requirements: Affordability Discount, Residential Energy Assistance Partnership (bill payment assistance), and Casa Verde weatherization.

The idea for the waiver came from a participant at a District 7 town hall meeting last year and Councilman Cris Medina and CPS Energy leadership listened.

“The waiver will give seniors on fixed incomes the peace of mind of knowing no matter the uncertainty of the Texas weather, they’ll never have to worry about late fees being added to their monthly bills, giving them more time and money to enjoy their golden years,” said Medina.

Late fee amounts vary per each customer’s bill as it is calculated as two percent of the electric bill, and not a flat fee.

Customers who are potentially eligible for the program can visit a CPS Energy customer service center to fill out an application or download it from and mail it to:

CPS Energy
Attn: Community Programs
Mail Drop 340111
PO Box 1771
San Antonio, Texas 78296-9988

At least ten programs are available for customers who may be in need of assistance. They include options for seniors, burned veterans, families with small children, the disabled, and those experiencing temporary hardships. For more information about customer assistance programs, visit

Christine Patmon

Christine is part of the Corporate Communications team at CPS Energy.

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