News Releases

NOW OPEN: CPS ENERGY'S NORTHSIDE CUSTOMER SERVICE CENTER AT PARK NORTH

The new location at Park North will provide the same great services.

SAN ANTONIO – (December 7, 2020) – Today, CPS Energy’s Northside Customer Service Center relocated to Park North Shopping Center at 754 NW Loop 410, Suite 102

Delivering excellent, convenient services and programs for our customers online, over the phone, and in-person is a priority. CPS Energy strives to meet and exceed customers’ expectations by delivering a stellar experience and providing efficient and cost-effective solutions when serving them.

New location map for Northside Customer Service Cenrer

We are committed to serving our customers in all ways. When we selected the new location, we considered many factors. Two of the key benefits of the Park North shopping center are that it is close to the former customer service center, and it is highly accessible with easy access to loop 410, San Pedro Ave., and Blanco Ave. The new location also allows CPS Energy the opportunity to continue serving customers in person while responsibly managing community resources.

Customers can pay their bills at the new location, get information about energy-savings and assistance programs, and speak to one of CPS Energy’s highly knowledgeable virtual Energy Advisors. Customers can also use CPS Energy’s online Manage My Account feature at cpsenergy.com/mma for bill payment and other services, mail their payment to CPS Energy, P.O. Box 2678, San Antonio, TX. 78289 or pay by telephone call 877-257-1172 for residential and 855-290-7615 for commercial. There is a convenience fee when paying by phone, but there are no convenience fees when paying online.

Additionally, CPS Energy offers other in-person payment options at multiple retail stores, including H-E-B, Woodforest National Bank, Exxon, and Money Box/Speedy Cash.

“Our new customer service center at Park North is close to the previous site and allows us the opportunity to continue serving customers in person and to provide the exceptional service our customers want and expect,” said Rudy Garza, Chief Customer Engagement Officer for CPS Energy. “Our 3,100 + team members, including our highly knowledgeable Energy Advisors who will be available virtually at the new location, are dedicated to meeting and exceeding our customers’ needs daily and ensuring a smooth transition for our customers. Our philosophy is about putting People First, and that’s what we strive to do every day.”

CPS Energy maintains four customer walk-in centers conveniently located throughout the city.

  • Eastside – 4525 Rigsby Avenue, Ste. 112 
  • Southside – 660 S.W. Military Drive at Shopper’s City Mall
  • Westside – 803 Castroville Road, Suite 406 at Las Palmas Center
  • NorthsideRELOCATED to Park North Shopping Center at 754 NW Loop 410, Suite 102

Modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. CPS Energy continues to screen customers for COVID-19 symptoms before entering any CPS Energy facility as a precaution. Safety is always at the core of CPS Energy’s practices.The utility, therefore, reminds customers who have tested positive for COVID-19, who live with someone who has tested positive for COVID-19, or who do not feel well to use other convenient ways available to conduct business with the utility without visiting a walk-in center. 

CPS Energy values its relationship with customers and is looking forward to serving them from this new location.

Click for directions to the new location.

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