News Releases

New final disconnect delivery lowers costs and protects privacy

CPS Energy is changing the delivery method for final disconnection notices to customers. Effective today, February 1, final disconnection notices – or pink door hangers – are no longer hand delivered. Customers will now receive the notice by U.S. mail.

Mailing the notice lowers the costs of receiving a final disconnect notification. Customers will now be charged $4, which includes labor along with postage. The result is a savings of $8 from the previous fee of $12 for hand delivery.

Customers also can expect greater privacy because it cuts out a visit to their home and keeps the bright pink notice out of public sight.

“Last year, more than 280,000 Final Notice of Disconnection for Non-Payment (pink door hangers) were delivered. The new process not only helps us more effectively reduce and manage costs, but also protects the privacy of our customers” says Phyllis Batson, vice president of Customer Accounts and Operations. 

The notices will be printed on pink paper and placed in a standard CPS Energy envelope with a clear window opening, allowing the customer to see immediate action is needed.

CPS Energy is the nation’s largest municipally owned natural gas and electric company, providing service to 772,000 electric and 337,000 natural gas customers in the Greater San Antonio area. With our AA+ credit rating, one of the best in the industry, we offer best in class reliability and the lowest rates among the top 10 largest U.S. cities. We recognize our role as a community partner and are continuously focused on job creation, economic development and educational investment. Powered by our people, our investment in the community is demonstrated through our employees’ generosity in giving $1 million to United Way. We are also committed to investing in clean energy. CPS Energy is the number one wind energy buyer among the nation’s municipally owned utilities and number one in Texas for solar generation. For more information, visit


Albert was part of the Corporate Communications team at CPS Energy.

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