News Releases

CPS Energy’s Northside Customer Service Center is Relocating

The new location at Park North will provide the same great services.

Delivering great, convenient services and programs for our customers online, over the phone, and in-person is a priority. We strive to meet and exceed our customers’ expectations by delivering a valued experience and providing efficient and cost-effective solutions when serving them.

As part of our commitment to serving our customers and to our foundation of financial stability, CPS Energy is relocating its Northside Customer Service Center located at 7000 San Pedro Avenue, near Oblate, to the Park North Shopping Center, 754 NW Loop 410, Suite 102, effective December 7, 2020. 

The new location is more accessible to 410 from either Blanco or San Pedro and is located in a shopping center next to Target. This allowsus the opportunity to continue serving customers in person while responsibly managing community resources.

Customers can still pay their bills at the new location, get information about energy-savings and assistance programs, and speak to one of CPS Energy’s highly knowledgeable Virtual Energy Advisors. Customers can also use CPS Energy’s online Manage My Account feature at for bill payment and other services, mail their payment to CPS Energy, P.O. Box 2678, San Antonio, TX. 78289 or pay by telephone call 877-257-1172 for residential and 855-290-7615 for commercial. *There is a convenience fee when paying by phone.

Additionally, CPS Energy offers other in-person payment options at multiple retail stores, including H-E-B, Woodforest National Bank, Exxon, and Money Box/Speedy Cash.

” Our new customer service center at Park North is close to the previous site and allows us the opportunity to continue serving customers in person and to provide the exceptional, in-person service our customers want and expect,” said Rudy Garza, Chief Customer Engagement Officer for CPS Energy. “Our 3,100 + team members, including our highly knowledgeable Energy Advisors who will be located at the new location, are dedicated to meeting and exceeding our customers’ needs daily and ensuring a smooth transition for our customers. Our philosophy is about putting People First; and that’s what we strive to do every day.”

CPS Energy maintains four customer walk-in centers conveniently located throughout the city.

  • Eastside – 4525 Rigsby Avenue, Ste. 112 
  • Southside – 660 S.W. Military Drive at Shopper’s City Mall
  • Westside – 803 Castroville Road, Suite 406 at Las Palmas Center
  • Northside – 7000 San Pedro Avenue, near Oblate CLOSING: Friday, December 4
  • Park North – 754 NW Loop 410, Suite 102 OPENING: Monday, December 7

Modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. CPS Energy continues to screen customers for COVID-19 symptoms before entering any CPS Energy facility as a precaution. Safety is always at the core of CPS Energy’s practices. The utility, therefore, reminds customers who have tested positive for COVID-19, who live with someone who has tested positive for COVID-19, or who do not feel well to use other convenient ways available to conduct business with the utility without visiting a walk-in center. 

CPS Energy values its relationship with customers and is looking forward to serving them from this new location.

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