News Releases


Residents in need of financial assistance encouraged to apply for ARPA online

November 23, 2021 (SAN ANTONIO) – CPS Energy offices and customer service centers will be closed on Thursday, November 25, and Friday, November 26, 2021 in observance of the Thanksgiving holiday. CPS Energy customer service centers will resume normal operations of 7:30 a.m. – 5:00 p.m. on Monday, November 29, 2021 with extended hours now available on Wednesdays until 6:45 p.m.

During the closure, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime. Online self-service options may be conveniently accessed through Manage My Account at anytime, including holidays. Manage My Account offers a variety of self-service needs, including:

  • start/stop/transfer service,
  • make payment arrangements, and
  • set up a payment plan.

As a reminder, City of San Antonio American Rescue Plan Act (ARPA) funds were approved by San Antonio City Council last week to be allocated to CPS Energy customers. The program assists San Antonio residents financially impacted by the COVID-19 crisis with utility payments. The City allocated $20 million to assist CPS Energy customers and $10 million to assist SAWS customers. CPS Energy encourages those affected to apply for the assistance through one of the following options:

Along with ARPA assistance, payment plan options and a variety of assistance programs are available. CPS Energy encourages customers who are experiencing financial hardship to call 210-353-2222 during normal business hours.

To pay bills by phone, customers can call (877) 257-1172. To mail a payment, customers can include their bill and payment to CPS Energy, P.O. Box 2678, San Antonio, TX 78289.


About CPS Energy

Established in 1860, CPS Energy is the nation’s largest public power, natural gas, and electric company, providing safe, reliable, and competitively-priced service to more than 884,811 electric and 366,709 natural gas customers in San Antonio and portions of seven adjoining counties. Our customers’ combined energy bills rank among the lowest of the nation’s 20 largest cities – while generating $8 billion in revenue for the City of San Antonio for more than seven decades. As a trusted and strong community partner, we continuously focus on job creation, economic development, and educational investment. True to our People First philosophy, we are powered by our skilled workforce, whose commitment to the community is demonstrated through our employees’ volunteerism in giving back to our city and programs aimed at bringing value to our customers. CPS Energy is among the top public power wind energy buyers in the nation and number one in Texas for solar generation.

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