News Releases


Customers encouraged to take a moment to update emergency info during holiday break

September 3, 2021 (SAN ANTONIO) – CPS Energy offices and customer service centers will be closed on Monday, September 6, 2021, in observance of Labor Day. During the closure, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime. CPS Energy customer service centers will resume normal business hours of 7:45 a.m.- 5:00 p.m. on Tuesday, September 7.

CPS Energy’s Braunig and Calaveras lakes and the surrounding parks are open during the holiday. CPS Energy reminds the community to celebrate Labor Day by practicing water safety, taking proper COVID-19 precautions, and preventing zebra mussels from invading local lakes. Boaters are asked to clean, drain and dry their boats to ensure the invasive species does not take over local lakes as they have in other communities. For more information, visit the CPS Energy Newsroom.

Online services may be conveniently accessed through Manage My Account at anytime, including holidays. Customers are encouraged to take a moment during the holiday weekend to go online and update their emergency contact information, which will help them receive critical notices from CPS Energy during emergency events such as weather advisories, Electric Reliability Council of Texas (ERCOT) mandates, gas leaks and more.

Customers can also use Manage My Account to take care of the following services:

  • start/stop/transfer service,
  • make payment arrangements, and
  • set up a payment plan.

To pay bills by phone, customers can call (877) 257-1172. To mail a payment, customers can include their bill and payment to CPS Energy, P.O. Box 2678, San Antonio, TX 78289.

After 18 months of suspending disconnections during the COVID-19 pandemic, CPS Energy will resume normal operations starting in September. Customers experiencing financial hardship are encouraged to contact CPS Energy immediately during normal business hours.

CPS Energy and its community partners have connected customers to over $34 million in bill payment assistance. Federal funding for utility assistance remains available through both the City of San Antonio and Bexar County. Payment plan options are also available, along with a variety
of assistance programs.