News Releases


CPS Energy offices, customer service centers and call center will be closed on Friday, June 25, 2021, in observance of Fiesta. During this closure, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime. Social media channels will be monitored for urgent issues.

Online services may be conveniently accessed through Manage My Account at anytime, including holidays. By using Manage My Account, customers can take care of the following services:

  • start/stop/transfer service,
  • make payment arrangements,
  • set up a payment plan, and
  • update contact info and mailing address, and other options.

Customers experiencing financial hardship are encouraged to contact CPS Energy immediately. Since June 2020, a special outreach team at CPS Energy has connected thousands of customers to $28 million in bill assistance. Payment plan options are also available. During the COVID-19 pandemic, customers must be on one of our payment plans for late fees to be waived. CPS Energy offers a variety of assistance programs and payment options.

To pay bills by phone, customers can call (877) 257-1172. To mail a payment, customers can include their bill and payment to CPS Energy, P.O. Box 2678, San Antonio, TX 78289.

CPS Energy customer service centers will reopen on Monday, June 28. The centers resumed normal business hours of 7:45 a.m.- 5:00 p.m. Monday through Friday on June 21. For more information about hours and locations, visit

John Moreno

John is part of the Corporate Communications team at CPS Energy.