News Releases


San Antonio, Texas – (April 21, 2021) – As part of its regular employee holiday schedule that recognizes the Battle of San Jacinto, CPS Energy’s offices, customer service centers, and the call center will be closed Friday, April 23, 2021. Offices will reopen Monday, April 26 with customer payment centers resuming operations at 10:30 a.m.

During this closure, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime. Social media channels will be monitored for urgent issues.

Online services may be conveniently accessed through Manage My Account at anytime, including holidays. By using Manage My Account, customers can take care of the following services:

  • start/stop/transfer service,
  • make payment arrangements,
  • set up a payment plan, and
  • update contact info and mailing address, and other options.

CPS Energy is committed to providing safe and reliable electric and natural gas services for all customers. Customers experiencing financial hardship are encouraged to contact CPS Energy immediately to discuss payment plan options. During the COVID-19 pandemic, customers must be on one of our payment plans for late fees to be waived. CPS Energy offers a variety of assistance programs and payment options.

To pay bills by phone, customers can call (877) 257-1172. To mail a payment, customers can include their bill and payment to CPS Energy, P.O. Box 2678, San Antonio, TX 78289.