CPS Energy’s offices, customer service centers, and call center will be closed on Friday, July 3, in observation of the Fourth of July.  During this closure, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime. Social media channels will be monitored for urgent issues.

Online services may be conveniently accessed through Manage My Account at anytime, including holidays. By using Manage My Account, customers can take care of the following services:

  • start/stop/transfer service;
  • make payment arrangements;
  • set up a payment plan;
  • update contact info and mailing address and other options.

CPS Energy is committed to providing safe and reliable electric and natural gas service for all customers.  Customers experiencing financial hardship are encouraged to contact CPS Energy immediately to discuss payment plan options. During the COVID-19 pandemic, customers must be on one of the utility’s payment plans for late fees to be waived.  CPS Energy offers a variety of assistance programs and payment options. Energy Advisors stand ready to help our customers.

CPS Energy Customer Service Centers will resume their currently modified hours beginning at 10:30 a.m. on Monday, July 6, 2020.

John Moreno

John is part of the Corporate Communications team at CPS Energy.

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