News Releases


Utility’s proactive outreach and ongoing work with customers results in increase in payment arrangements

October 21, 2021 (San Antonio) – CPS Energy, in continued partnership with City Council Offices, Bexar County, and other agencies, is hosting more utility assistance fairs throughout the community. Customers attending the fairs will meet one-on-one with Energy Advisors who can help them find financial assistance, enroll them in a CPS Energy assistance program, or set them up on a payment plan.

Through the energy company’s proactive efforts such as the fairs and direct customer calls, CPS Energy has seen an increase in payment arrangements, including a 20 percent increase in customers requesting payment plans and a 47 percent increase in requests for due date extensions. Working with community partners and through the award-winning Customer Outreach Resource Effort (CORE), CPS Energy also has connected customers with nearly $39.5 million in bill assistance. That’s up $5 million from two months ago.

Here is a list of upcoming utility assistance fairs:

District 6 Utility Assistance Fair

in collaboration with Councilwoman Melissa Cabello Havrda

Thursday, October 21, 2021

4:30 – 7:30 p.m.

Northside Activity Center

7001 Culebra Rd, San Antonio, TX 78238

District 1 Utility Assistance Fair

Thursday, October 28, 2021

5:30 – 8:00 p.m.


3233 N St Mary’s St, San Antonio, TX, 78212

District 5 Utility Assistance Fair

in collaboration with Councilwoman Teri Castillo

Tuesday, November 2, 2021

4:30 – 7:30 p.m.

Normoyle Community Center

700 Culberson Ave, San Antonio, TX 78225

District 8 Utility Assistance Fair

Tuesday, November 9, 2021

5:30 – 8:00 p.m.

Crown Ridge Banquet Hall

6909 Camp Bullis Rd, San Antonio, TX 78256

Residents attending the utility assistance fairs should bring the following documentation as part of their application process:

  • Photo ID (Texas Driver’s License or Identification Card, Military ID, Passport, Consular ID Card)
  • Gross Income Documentation for last 30 days (wages, award letters, social security income, disability, retirement, unemployment/TWC, child support, other income or statement advising no income)
  • Social Security numbers for household members
  • Birth certificate or Passport
  • Lease Agreement or mortgage documents

Customers in need are encouraged to attend a fair that’s the most convenient for them or call CPS Energy at (210) 353-2222 for assistance. CPS Energy resumed normal operations in September 2021, which includes collections on past due accounts. Customers are eligible for disconnection anytime between 42 to 64 days after their bill is issued.

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About CPS Energy

Established in 1860, CPS Energy is the nation’s largest public power, natural gas, and electric company, providing safe, reliable, and competitively-priced service to more than 884,811 electric and 366,709 natural gas customers in San Antonio and portions of seven adjoining counties. Our customers’ combined energy bills rank among the lowest of the nation’s 20 largest cities – while generating $8 billion in revenue for the City of San Antonio for more than seven decades. As a trusted and strong community partner, we continuously focus on job creation, economic development, and educational investment. True to our People First philosophy, we are powered by our skilled workforce, whose commitment to the community is demonstrated through our employees’ volunteerism in giving back to our city and programs aimed at bringing value to our customers. CPS Energy is among the top public power wind energy buyers in the nation and number one in Texas for solar generation.